Frequently Asked Questions
Everything you need to know about upgrading your kitchen and bath.
What is the standard shipping timeframe for VIGO products?
Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location and the size of the item, such as glass shower doors or stone sinks.
Do VIGO products come with a warranty?
Yes, all VIGO products are backed by a limited lifetime warranty. This covers defects in materials and workmanship under normal use for as long as the original purchaser owns the home.
What is your return policy for home fixtures?
We offer a 30-day return policy for items in their original packaging and unused condition. Please note that large freight items may be subject to a restocking fee.
Are VIGO faucets and shower heads WaterSense certified?
Many of our products are designed with eco-friendly technology and meet WaterSense, CEC, and CALGreen standards to help reduce water consumption without sacrificing pressure.
Can I install VIGO products myself or do I need a professional?
While our products include comprehensive installation guides, we highly recommend hiring a licensed professional plumber or contractor to ensure proper fit and to maintain warranty eligibility.
How do I clean and maintain my Matte Stone or stainless steel sink?
For Matte Stone sinks, we recommend using a mild abrasive cleaner or a 50/50 vinegar and water solution. For stainless steel, use a soft cloth and non-abrasive cleaners to prevent scratching the finish.